Privacy Policy

Your privacy matters to us. Here's how we protect and handle your personal information.

Last Updated: January 15, 2025

1. Information We Collect

At nivoralenex, we collect information that helps us provide you with better budgeting tools and financial education. This happens in several ways during your interaction with our platform.

Personal Information You Provide

When you register for our creative budgeting courses or use our platform, we collect:

  • Your name and email address for account creation
  • Phone number if you choose to provide it for course updates
  • Educational background and budgeting experience level
  • Payment information processed securely through our payment partners
  • Course preferences and learning goals you share with us

Automatically Collected Information

Our website automatically collects certain technical information to improve your experience:

  • IP address and general location information
  • Browser type and device information
  • Pages visited and time spent on our site
  • Referral sources and search terms used to find us
  • Course completion rates and engagement metrics

2. How We Use Your Information

We use your information to create a better learning experience and provide relevant financial education content. Here's specifically how we use what we collect:

  • Deliver course materials and track your progress through our budgeting programs
  • Send course updates, new content notifications, and educational newsletters
  • Process payments and maintain your account security
  • Improve our course content based on student engagement and feedback
  • Provide customer support when you need assistance
  • Comply with Australian financial education regulations and requirements
Important: We never sell your personal information to third parties or use it for purposes unrelated to your financial education journey.

3. Information Sharing and Disclosure

We share your information only in specific circumstances that directly support your learning experience or are required by law.

Service Providers

We work with trusted partners who help us deliver our services:

  • Payment processors for secure transaction handling
  • Email service providers for course communications
  • Cloud hosting services for platform reliability
  • Analytics services to understand how students use our platform

Legal Requirements

We may disclose information when required by Australian law or to protect our legitimate interests, including responding to court orders or government requests for information.

4. Your Privacy Rights

Under Australian Privacy Principles, you have several rights regarding your personal information:

  • Access: Request a copy of the personal information we hold about you
  • Correction: Ask us to correct inaccurate or incomplete information
  • Deletion: Request deletion of your personal information (subject to legal obligations)
  • Restriction: Limit how we process your information in certain circumstances
  • Portability: Receive your data in a structured, commonly used format
  • Objection: Object to processing based on legitimate interests
To exercise these rights, contact our privacy team at support@nivoralenex.com or call +61491119982. We'll respond within 30 days of receiving your request.

5. Data Security and Protection

We take protecting your information seriously and use industry-standard security measures:

Technical Safeguards

  • SSL encryption for all data transmission
  • Secure cloud storage with regular backups
  • Multi-factor authentication for administrative access
  • Regular security audits and vulnerability assessments
  • Firewall protection and intrusion detection systems

Administrative Safeguards

  • Limited access to personal information on a need-to-know basis
  • Regular staff training on privacy and security practices
  • Incident response procedures for potential security breaches
  • Regular review and update of security policies

While we implement strong security measures, no system is completely secure. We encourage you to use strong passwords and keep your login credentials confidential.

6. Data Retention and Deletion

We retain your information only as long as necessary to provide our services and comply with legal obligations:

  • Account Information: Retained while your account is active, plus 7 years after closure for financial records
  • Course Progress Data: Kept for 3 years after course completion to support continued access
  • Payment Information: Processed and stored by payment partners according to their retention policies
  • Support Communications: Retained for 2 years to improve our service quality
  • Website Analytics: Aggregated data retained indefinitely, individual data for 26 months

When we delete your information, we ensure it's removed from our active systems and backup files, except where required by law to retain records.

7. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience and understand how you interact with our content.

Types of Cookies We Use

  • Essential Cookies: Required for basic website functionality and security
  • Performance Cookies: Help us understand how visitors use our site
  • Functionality Cookies: Remember your preferences and settings
  • Marketing Cookies: Used to deliver relevant content and track campaign effectiveness

You can control cookie settings through your browser preferences. However, disabling certain cookies may affect your ability to use some features of our website.

8. International Data Transfers

While nivoralenex operates primarily in Australia, some of our service providers may process your information in other countries. When this occurs:

  • We ensure adequate protection through contractual safeguards
  • We work only with providers that meet international privacy standards
  • We regularly review and audit our international data processing arrangements
  • We comply with Australian Privacy Principles for overseas data transfers

If you have concerns about international data processing, please contact us to discuss your specific situation.

9. Changes to This Privacy Policy

We review and update this privacy policy regularly to reflect changes in our practices and legal requirements. When we make significant changes:

  • We'll notify you by email if you have an active account
  • We'll post a prominent notice on our website
  • We'll update the "Last Updated" date at the top of this policy
  • For major changes, we may require you to acknowledge the updated policy

We encourage you to review this policy periodically to stay informed about how we protect your information.

Questions About Your Privacy?

If you have questions about this privacy policy or how we handle your personal information, we're here to help.

Email: support@nivoralenex.com

Phone: +61491119982

Mail: 379 Lake Street, Cairns City QLD 4870, Australia

Our privacy team typically responds to inquiries within 2-3 business days.